CRM Solutions

The same four phases regardless of project size. What changes is how long each takes, not whether it happens.

1. 01

   Discovery

   We map how the work happens now — the systems, the handoffs, and the manual steps that never made it into any documentation.

2. 02

   Scope and estimate

   A written plan stating what we will build, the order we will build it in, and what it costs. No open-ended retainers.

3. 03

   Build in slices

   Working software in production early, then extended. You evaluate something real rather than approving mockups.

4. 04

   Operate and evolve

   We remain responsible for the system after launch — uptime, changes, and the requirements that only appear once people use it.